NEED HELP?

Help Center

Find answers to common questions and get support for your COLIVR journey! 🚀

💬

Live Chat

Get instant help from our support team

📧

Email Support

Send us a detailed message

Contact Us
📱

WhatsApp

Quick support via WhatsApp

Message Us

🚀 Getting Started

How do I create an account on COLIVR?

Creating an account is super easy! Click the "Join Now" button in the top right corner, fill in your details, and verify your email. You'll be part of the COLIVR community in minutes!

What information should I include in my profile?

A great profile includes: a clear profile picture, your profession, interests, bio, and coliving preferences. The more complete your profile, the better matches you'll get!

How do I find the right coliving space?

Browse our colivings page, filter by location and amenities, read reviews, and check availability. Don't hesitate to message hosts with questions!

🏠 For Guests

How do I book a coliving space?

Click "Request to Join" on any coliving page, select your dates, and send a message to the host. They'll review your profile and respond within 24-48 hours.

What's included in the monthly price?

Most colivings include utilities, WiFi, cleaning, and bedding. Check the "What's Included" section on each listing for specific details.

Can I visit before booking?

Absolutely! Many hosts offer virtual tours or welcome visits. Just message them to arrange a time that works for both of you.

What if I need to cancel my booking?

Cancellation policies vary by host. Check the specific policy on the listing page. We recommend travel insurance for added protection.

🏡 For Hosts

How do I list my coliving space?

Visit our "Become a Host" page and fill out the detailed form. Include great photos, clear descriptions, and all amenities. Our team will review and approve your listing.

How much commission does COLIVR charge?

We charge a small service fee to maintain the platform and provide support. Contact us for detailed pricing information.

How do I screen potential guests?

Review guest profiles, read their reviews, and have a conversation before accepting. Trust your instincts and choose guests who align with your community vibe.

What support do you provide to hosts?

We provide listing optimization tips, photography guidance, guest communication support, and help with any issues that arise.

🛡️ Safety & Security

How do you verify users?

All users verify their email addresses. We also encourage profile photos, social media links, and reviews to build trust within the community.

What if I have issues with my housemates?

First, try to resolve issues directly through communication. If that doesn't work, contact the host or our support team for mediation assistance.

Is my personal information secure?

Yes! We use industry-standard security measures to protect your data. Read our Privacy Policy for detailed information about how we handle your information.

💻 Technical Support

I can't log into my account

Try resetting your password using the "Forgot Password" link. If that doesn't work, contact our support team with your email address.

The website isn't working properly

Try refreshing the page, clearing your browser cache, or using a different browser. If issues persist, contact us with details about what you're experiencing.

How do I delete my account?

We're sad to see you go! Contact our support team to request account deletion. We'll remove your data according to our Privacy Policy.

Still Need Help? 🤔

Can't find what you're looking for? Our friendly support team is here to help you with any questions about your COLIVR experience!